Trust & transparency
Privacy Policy
Your privacy matters to CrossStitchStyleArte. This policy explains what personal information we collect through crossstitchstylearte.com, why we use it and the choices and rights available to you.
Last updated: August 30, 2026
Who is responsible for your information
CrossStitchStyleArte is committed to handling customer information clearly, responsibly and only for legitimate business purposes.
Information we collect
Depending on how you use the website, we may collect:
- your name, email address and account details;
- billing information and, when required for a physical order, delivery information;
- order details, purchased products, download access and transaction records;
- personalization details and files or information you submit for a creative project;
- messages, support requests, reviews or other communications; and
- technical information such as IP address, browser, device, cookie identifiers and website activity.
Payment information is handled by the payment provider selected at checkout. CrossStitchStyleArte does not receive or store your complete card number.
Why we use your information
- To process orders, payments, digital downloads and delivery information.
- To manage your account, My Projects and StyleArte Studio access.
- To prepare requested personalization and save project progress where used.
- To provide customer support and resolve order or download issues.
- To protect the website, prevent fraud and maintain reliable service.
- To meet accounting, tax, consumer-protection and other legal obligations.
- To send marketing only where you have requested or consented to it.
Legal bases for processing
We process information when it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate interests such as security and customer support, or when you have given consent. You may withdraw consent at any time where processing is based on consent.
Who may receive your information
We share information only when necessary with service providers supporting the website, including website hosting, WooCommerce and technical providers, payment processors, email delivery, security, analytics, file delivery and customer-support services.
We may also disclose information where required by law or to protect legal rights. We do not sell your personal information.
International services
Some technology providers may process information outside Spain or the European Economic Area. Where required, we rely on an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
Cookies and analytics
The website uses essential cookies for the shopping cart, checkout, account login, security and saved preferences. Optional analytics or marketing cookies are used according to the choices available through the site’s cookie controls. Disabling essential cookies may prevent parts of the website from working correctly.
How long we keep information
Order and transaction records are retained for periods required by tax, accounting and consumer law. Account and project information is kept while the relevant service remains active and afterwards where reasonably necessary for security, support or legal claims. Marketing information is kept until you unsubscribe or withdraw consent.
Your privacy rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing or data portability. You may also withdraw consent without affecting earlier lawful processing.
To exercise a right, email crossstitch.style.arte@gmail.com. We may need to verify that the request relates to you before acting on it. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).
Digital products and external platforms
Our website may link to Amazon, Etsy, Google services or other external platforms. When you use an external platform, its own privacy notice and terms apply. For downloadable-purchase rules, read our Digital Products, Downloads & Refund Policy.
Children’s privacy
Our shop and account services are not intended for children to purchase or use without the involvement of a parent or legal guardian. Please contact us if you believe a child has provided personal information improperly.
Security
We use reasonable administrative and technical measures designed to protect personal information. No online system can be guaranteed completely secure, so customers should also protect their account credentials and report suspected unauthorized access.
Changes to this policy
We may update this policy when our services, technology or legal obligations change. The current version and its update date will always be shown on this page.
Questions about privacy?
Contact us and we will be happy to help.